M-S Cash Drawer
Become a Reseller Contact (800) 544-1749
(800) 544-1749

Returns Clerk

Location: Pasadena, CA | Position Level: Entry Level

Education & Experience: 

  • 3 – 5 years of Returns experience required
  • Associates degree and/or suitable work experience preferred

Essential Duties and Responsibilities:

  • Assist in the Purchasing and Returns departments.  
  • Preparing Return Authorizations as requested by customers
  • Interacting with customers on the status of their return
  • Arranging Return to Vendor (RTV) orders for repair or credit of customer returned product
  • Processing customer credits and refunds
  • Processing customer invoices for in house repairs
  • Maintaining a filing system in the Returns Departments and updating appropriate records when required. 
  • Other duties may be assigned as necessary


  • Ability to work with computers and software such as Microsoft Excel and Word and data processing skills.
  • Good communication skills to deal with people internal to the company and customers, suppliers, shipping agents, courier companies, and others. 
  • Customer Service oriented
  • Accurate, Reliable, Self-Motivated, and Responsible
  • Team player and
  • Trustworthy

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