Repair Services

M-S Cash Drawer is a Manufacturer Authorized Service Center for in and out of warranty repair on Star Micronics and Bixolon printers.

• We’re equipped to handle large refurbishment projects including mechanism and board level repair.
• Our expedited fast turnaround gets your printer back to you quickly, but an even faster Expedited service is available.
• Our technicians, using state-of-the-art equipment, are experts at board-level repairs.
• We just don’t repair printers. We refurbish them completely so you do not have to keep sending printers for repairs.
• We are nation’s largest stocking distributor of printer parts.
• Standard 90 day warranty on printer repairs can be extended to 1 full year for a nominal fee. This extended warranty will cover the whole printer, not just what has been repaired.

For warranty service, or DOA, on Star Micronics printers, please contact Star Micronics Technical Support at (800) 782-7636 x995. Please obtain a case number that must be referenced in order for an IWRA (In Warranty Return Authorization) to be issued for the repair.

For current service rates or any questions, please contact Oscar Ramos in M-S Cash Drawer Printer Repair Department at (800) 544-1749 ext 7237 or oramos@mscashdrawer.com