Please read the following before contacting our team for technical support, DOA, and RMA.
- Our manufacturer/vendor partners provide technical support, DOA support, and at times RMA themselves.
- Please obtain an RMA# from our manufacturer/vendor partner requesting a return (includes demo units).
- All RMA/ DOA return or replacement requests have to comply with manufacturer/vendor policy.
- Please use the RMA link on our website once you have obtained the required RMA/case# from our manufacturer/vendor partner.
Contacts for technical support, DOA, RMA:
| Vendor | Technical Support | Dead On Arrival (DOA) | Return Material Auth. (RMA) |
|---|---|---|---|
 AVERY WEIGH-TRONICS | Brecknell Technical Support 800-242-2807 service@brecknellscales.com 8 AM-5 PM Central | Same as tech support | Cathy Erickson 800-637-0529 cerickson@awtx-itw.com 8 AM-5 PM Central |
 BIXOLON | Nick Elavsky / Victor Sierra (858)764-4580 support@bixolonusa.com 8 AM – 5 PM Pacific | Same as tech support | Same as tech support |
 CAS | Service Dept 800-223-4227 x601 service@cas-usa.com 8:30 AM – 5 PM Eastern | Same as tech support | Same as tech support |
 CODE | Support Team (801)495-2200 Option 1 Support@codecorp.com 8 AM – 5 PM Mountain | Tony Woodward (801)984-7863 Tony.Woodard@codecorp.com 8 AM – 5 PM Mountain | Service and Support Manager (801)987-7221 Ricardo.Mendoza@codecorp.com 8 AM – 5 PM Mountain |
 CRS Hisense CRS Sam4s CRS SNBC CRS-USA | 800-333-4949 crssupport@crs-usa.com 8 AM-5 PM Central | Same as tech support | CRS Service Deparment 800-333-4949 rma@crs-usa.com 8 AM-5 PM Central |
 DATALOGIC | Contact M-S Cash Drawer | Contact M-S Cash Drawer | Contact M-S Cash Drawer |
 DT RESEARCH | Tech Support Department (408) 934 6321 support@dtri.com 8 AM – 5 PM Pacific | Same as tech support | Same as tech support |
 ECHO POS | Michael Rivas 800-544-1749 ext 7230 techsupport@mscashdrawer.com 7 AM – 4:30 PM Pacific | Jose Ramos 800-544-1749 ext.7231 rmadepartment@mscashdrawer.com 8 AM – 5 PM Pacific | Jose Ramos 800-544-1749 ext 7231 rmadepartment@mscashdrawer.com 8 AM – 5 PM Pacific |
 ELO | Tech Support Team 800-557-1458 Option 3, then 2 Email (click here) 6:00 AM – 3:30 PM Pacific | RMA team 800-557-1458 Option 3 and 4 rmaservices@elotouch.com 6:00 AM – 3:30 PM Pacific | RMA team 800-557-1458 Option 3 and 4 rmaservices@elotouch.com 6:00 AM – 3:30 PM Pacific |
 EPSON | Advanced Support Group 562-276-1314 7:00 AM – 5:30 PM Pacific | Same as tech support | Same as tech support or M-S RMA Department |
 HANASIS | US Customers: Copy both Vio & Noah on emails 9 AM – 12 PM Eastern Vio Won (725) 208-9126 vio@hanasis.com 12:01 PM EST- 8 PM Eastern Noah Marogi (702) 689-0119 noahwesttech@hanasis.com Canada Customers: Copy both Vio & Noah on emails 9 AM EST – 8 PM Eastern Vio Won (647) 554-3998 vio@hanasis.com | US Customers: Copy both Vio & Noah on emails 9 AM – 12 PM Eastern Vio Won (725) 208-9126 vio@hanasis.com 12:01 PM EST- 8 PM Eastern Noah Marogi (702) 689-0119 noahwesttech@hanasis.com Canada Customers: Copy both Vio & Noah on emails 9 AM EST – 8 PM Eastern Vio Won (647) 554-3998 vio@hanasis.com | US Customers: Copy both Vio & Noah on emails 9 AM – 12 PM Eastern Vio Won (725) 208-9126 vio@hanasis.com 12:01 PM EST- 8 PM Eastern Noah Marogi (702) 689-0119 noahwesttech@hanasis.com Canada Customers: Copy both Vio & Noah on emails 9 AM EST – 8 PM Eastern Vio Won (647) 554-3998 vio@hanasis.com |
 HECKLER DESIGN | Tech Support (844) 432-5930 service@hecklerdesign.com | Same as tech support | Same as tech support |
 HONEYWELL | Contact M-S Cash Drawer | Contact M-S Cash Drawer | Contact M-S Cash Drawer |
 ID INNOVATIONS | Jeffrey Zimmerman 817-285-8772 hardware@idinnovations.com 8 AM – 5 PM Central | Jeffrey Zimmerman 817-285-8772 rma@idinnovations.com 8 AM – 5 PM Central | Jeffrey Zimmerman 817-285-8772 rma@idinnovations.com 8 AM – 5 PM Central |
 ID TECH | Steven Mu 714-761-6368 ext 145 support@idtechproducts.com 8 AM – 5 PM Pacific | Same as tech support | Steven Mu 714-761-6368 ext 145 steven.mu@idtechproducts.com 8 AM – 5 PM Pacific |
 M-S CASH DRAWER | Michael Rivas 800-544-1749 ext 7230 techsupport@mscashdrawer.com 7 AM – 4:30 PM Pacific | Jose Ramos 800-544-1749 ext 7231 rmadepartment@mscashdrawer.com 8 AM – 5 PM Pacific | Jose Ramos 800-544-1749 ext 7231 rmadepartment@mscashdrawer.com 8 AM – 5 PM Pacific |
 NCC | Philip Hart 732-382-5701 x126 Support@touchdynamic.com 8:30AM-5:30PM Eastern | Same as tech support | Same as tech support |
 nCLOSE | Mary Durham (310) 264-4096 mary@posenclosures.com 8 AM – 5 PM Pacific | Same as tech support | Same as tech support |
 PIONEER | Jimmie Huynh 909-468-9757 Ext. 171 support@pioneersolution.com 7 AM-6 PM Pacific | Same as tech support | Same as tech support |
 POS-X | Tech Support 855-287-8648 support@customamerica.com 6 AM-4 PM Pacific | Same as tech support | Same as tech support |
 PROTECH SYSTEMS | Chi Jinchi 714.996.7200 ext 128 chi_jinchi@protech-usa.net 9 AM-5 PM Pacific | Same as tech support | Same as tech support |
 SMART POWER | Vincent DeMaio 713-464-8000 Ext.220 vdemaio@smartpowersystems.com 8 AM-5 PM Central | Contact person: 800-772-7633 support@smartpowersystems.com 8 AM-5 PM Central | Tonya Scanlin 713-464-8000 Ext.6607 https://smartpowersystems.com/support/rma/ rma@smartpowersystems.com 8 AM-5 PM Central |
 STAR | Technical Support Dept (800) 782-7636 x995 support@starmicronics.com 9:00 AM to 5:30 PM Eastern | Same as tech support | Same as tech support |
 TOUCH DYNAMIC | Philip Hart 732-382-5701 x126 Support@touchdynamic.com 8:30AM-5:30PM Eastern | Same as tech support | Same as tech support |
 TSC | Alex Chow / Arjun Ramchandani 657-220-7995 service@tscprinters.com 7 AM to 3:30PM Pacific | Same as tech support | Same as tech support |
 UNYTOUCH | Contact M-S Cash Drawer | Contact M-S Cash Drawer | Contact M-S Cash Drawer |
 VAULT | VAULT Support 336-698-3796 Opt.2 support@vaultenclosures.com 8:00 AM – 5:00 PM Eastern | VAULT Support 336-698-3796 Opt. 2 support@vaultenclosures.com 8:00 AM – 5:00 PM Eastern | VAULT Orders 336-698-3796 Opt. 1 orders@vaultenclosures.com 8:00 AM – 5:00 PM Eastern |