M-S Cash Drawer
Become a Reseller Contact (800) 544-1749
(800) 544-1749

Receptionist / Customer Service Representative

Location: Pasadena, CA | Position Level: Entry Level

Education & Experience: 

  • 2 – 3 years of customer service experience required
  • High School Diploma or equivalent

Essential Duties and Responsibilities:

  • Receive all incoming phone calls
  • Transfer calls to appropriate team members
  • Take messages and relay them to appropriate people. 
  • Handle incoming and outbound physical mail. Print and apply postage to outbound mail. 
  • Print and mail invoices to customers as needed. 
  • File all paperwork related to orders/shipments. 
  • Receives and processes orders by phone, mail, fax, or email.
  • Prepares sales orders for orders that are obtained from customers.
  • Informs customer of unit prices, COD amounts, shipping date, anticipated delays, and any other pertinent information required by the customer.
  • Coordinates with the warehouse/shipping departments regarding any large/unusual orders and follows up on orders to ensure delivery by specified dates.
  • Prepares proposals to existing customers.
  • Builds and maintains customer relationships.
  • Help Managers with preparing reports and/or performing data updates as needed. 
  • Full time, Monday – Friday, in-office job

Skills:

  • Great planning and organizing skills.
  • Effective verbal and written communication skills.
  • Proficiency in Microsoft Office.

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