M-S Cash Drawer
Become a Reseller Contact (800) 544-1749
(800) 544-1749

Technical Support, RMA, & DOA contacts for our partners

Please read the following before contacting our team for technical support, DOA, and RMA.   

  • Our manufacturer/vendor partners provide technical support, DOA support, and at times RMA themselves.
  • Please obtain an RMA# from our manufacturer/vendor partner requesting a return (includes demo units).
  • All RMA/ DOA return or replacement requests have to comply with manufacturer/vendor policy.
  • Please use the RMA link on our website once you have obtained the required RMA/case# from our manufacturer/vendor partner.

Contacts for technical support, DOA, RMA:

VendorTechnical SupportDead On Arrival (DOA)Return Material Auth. (RMA)

AVERY WEIGH-TRONICS
Brecknell Technical Support
800-242-2807
service@brecknellscales.com
8 AM-5 PM Central
Same as tech supportCathy Erickson
800-637-0529
cerickson@awtx-itw.com
8 AM-5 PM Central
bixolon
BIXOLON
Nick Elavsky / Victor Sierra
(858)764-4580
support@bixolonusa.com
8 AM – 5 PM Pacific
Same as tech supportSame as tech support

CAS
Service Dept
800-223-4227 x601
service@cas-usa.com
8:30 AM – 5 PM Eastern
Same as tech supportSame as tech support

CODE
Support Team
(801)495-2200 Option 1
Support@codecorp.com
8 AM – 5 PM Mountain
Tony Woodward
(801)984-7863 Tony.Woodard@codecorp.com
8 AM – 5 PM Mountain
Service and Support Manager (801)987-7221
Ricardo.Mendoza@codecorp.com
8 AM – 5 PM Mountain

CRS Hisense
CRS Sam4s
CRS SNBC
CRS-USA
800-333-4949
crssupport@crs-usa.com
8 AM-5 PM Central
Same as tech supportCRS Service Deparment
800-333-4949
rma@crs-usa.com
8 AM-5 PM Central

DATALOGIC
Contact M-S Cash DrawerContact M-S Cash DrawerContact M-S Cash Drawer

DT RESEARCH
Tech Support Department
(408) 934 6321
support@dtri.com
8 AM – 5 PM Pacific
Same as tech supportSame as tech support

ECHO POS
Michael Rivas
800-544-1749 ext 7230 techsupport@mscashdrawer.com
7 AM – 4:30 PM Pacific
Jose Ramos
800-544-1749 ext.7231 rmadepartment@mscashdrawer.com
8 AM – 5 PM Pacific
Jose Ramos
800-544-1749 ext 7231 rmadepartment@mscashdrawer.com
8 AM – 5 PM Pacific

ELO
Tech Support Team
800-557-1458 Option 3, then 2
Email (click here)
6:00 AM – 3:30 PM Pacific
RMA team
800-557-1458 Option 3 and 4 rmaservices@elotouch.com
6:00 AM – 3:30 PM Pacific
RMA team
800-557-1458 Option 3 and 4 rmaservices@elotouch.com
6:00 AM – 3:30 PM Pacific

EPSON
Advanced Support Group
562-276-1314
7:00 AM – 5:30 PM Pacific
Same as tech supportSame as tech support or M-S RMA Department

HECKLER DESIGN
Tech Support
(844) 432-5930
service@hecklerdesign.com https://intercom.help/heckler-design/en/
Same as tech supportSame as tech support

HONEYWELL
Contact M-S Cash DrawerContact M-S Cash DrawerContact M-S Cash Drawer

ID INNOVATIONS
Jeffrey Zimmerman
817-285-8772
hardware@idinnovations.com
8 AM – 5 PM Central
Jeffrey Zimmerman
817-285-8772
rma@idinnovations.com
8 AM – 5 PM Central
Jeffrey Zimmerman
817-285-8772 rma@idinnovations.com
8 AM – 5 PM Central

ID TECH
Steven Mu
714-761-6368 ext 145 support@idtechproducts.com
8 AM – 5 PM Pacific
Same as tech supportSteven Mu
714-761-6368 ext 145 steven.mu@idtechproducts.com
8 AM – 5 PM Pacific
M-S Cash Drawer
M-S CASH DRAWER
Michael Rivas
800-544-1749 ext 7230 techsupport@mscashdrawer.com
7 AM – 4:30 PM Pacific
Jose Ramos
800-544-1749 ext 7231 rmadepartment@mscashdrawer.com
8 AM – 5 PM Pacific
Jose Ramos
800-544-1749 ext 7231 rmadepartment@mscashdrawer.com
8 AM – 5 PM Pacific

NCC
Philip Hart
732-382-5701 x126
Support@touchdynamic.com
8:30AM-5:30PM Eastern
Same as tech supportSame as tech support

nCLOSE
Mary Durham
(310) 264-4096
mary@posenclosures.com
8 AM – 5 PM Pacific
Same as tech supportSame as tech support

PIONEER
Jimmie Huynh
909-468-9757 Ext. 171 support@pioneersolution.com
7 AM-6 PM Pacific
Same as tech supportSame as tech support

POS-X
Tech Support
855-287-8648 support@customamerica.com
6 AM-4 PM Pacific
Same as tech supportSame as tech support

PROTECH SYSTEMS
Chi Jinchi
714.996.7200 ext 128
chi_jinchi@protech-usa.net
9 AM-5 PM Pacific
Same as tech supportSame as tech support

SMART POWER
Vincent DeMaio
713-464-8000 Ext.220
vdemaio@smartpowersystems.com
8 AM-5 PM Central
Contact person:
800-772-7633
support@smartpowersystems.com
8 AM-5 PM Central
Tonya Scanlin
713-464-8000 Ext.6607
https://smartpowersystems.com/support/rma/
rma@smartpowersystems.com
8 AM-5 PM Central

STAR
Technical Support Dept
(800) 782-7636 x995 support@starmicronics.com
9:00 AM to 5:30 PM Eastern
Same as tech supportSame as tech support
Touch Dynamic
TOUCH DYNAMIC
Philip Hart
732-382-5701 x126 Support@touchdynamic.com
8:30AM-5:30PM Eastern
Same as tech supportSame as tech support

TSC
Alex Chow / Arjun Ramchandani
657-220-7995
service@tscprinters.com
7 AM to 3:30PM Pacific
Same as tech supportSame as tech support

UNYTOUCH
Contact M-S Cash DrawerContact M-S Cash DrawerContact M-S Cash Drawer

VAULT
VAULT Support
336-698-3796 Opt.2
support@vaultenclosures.com
8:00 AM – 5:00 PM Eastern
VAULT Support
336-698-3796 Opt. 2
support@vaultenclosures.com
8:00 AM – 5:00 PM Eastern
VAULT Orders
336-698-3796 Opt. 1
orders@vaultenclosures.com
8:00 AM – 5:00 PM Eastern