M-S Cash Drawer
Become a Reseller Contact (800) 544-1749
(800) 544-1749

Technical Support

Location: Pasadena, CA | Position Level: Entry Level

Education & Experience: 

  • A Computer Science or Trade College Equivalent 
    • (currently enrolled is acceptable)
  • 2 year’s experience in technical customer support

Essential Duties and Responsibilities: 

  • Problem-solving and troubleshooting computer peripheral hardware devices with customers over the telephone
  • Assists with internal IT infrastructure, maintenance, and updates (PC Windows environment)
  • Assist with product testing, configuration, and updates
  • Assist the Returns Department by inspecting and testing returned items
  • Researches complex problems and obtain necessary information from manufacturers, policies, procedures, and practices
  • Acts as a liaison between the customer and the company, providing feedback to sales, quality control, and management
  • Determines the best method to resolve problems ensuring customer satisfaction and adherence to company policies
  • Provides guidance, training, and instruction to non-technical personnel
  • Applies understanding and knowledge of computer software and hardware to assist customers through diagnosis and resolution of hardware problems
  • Records problem notices in logs

Skills:

  • Understanding and experience of Computer Networking. 
  • Working knowledge of Databases and SQL. 
  • Experience with one or more programming languages like C#

Fill out the form below to apply for this position.